Returns & Exchanges

WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE! IF FOR SOME REASON YOU ARE UNSATISFIED WITH YOUR ITEMS, PLEASE REVIEW OUR POLICY AND FOLLOW THE DIRECTIONS LISTED:

HOW TO EXCHANGE

PLEASE ENSURE ITEMS MEET OUR EXCHANGE POLICY GUIDELINES (SEE BELOW). IF YOU ARE UNSURE, EMAIL US AT CONTACT US WITH QUESTIONS.

TO INITIATE AN EXCHANGE

EMAIL WITH YOUR ORDER NUMBER. LET US KNOW WHICH ITEM(S) YOU’RE EXCHANGING.

EXCHANGE POLICY

ALL REGULAR PRICED ITEMS WILL BE RETURNABLE FOR EXCHANGE OR STORE CREDIT ONLY. NO REFUNDS WILL BE ISSUED. ALL CLEARANCE ITEMS, BODYSUITS, BOYSHORTS AND RUSH ORDERS ARE FINAL SALE. NO EXCEPTIONS WILL BE MADE. AS A COURTESY, WE ARE HAPPY TO PROVIDE YOU WITH A DISCOUNTED USPS PRIORITY SHIPPING LABEL.  IF YOU WOULD LIKE TO USE YOUR OWN LABEL, WE CANNOT BE HELD RESPONSIBLE FOR THE TRACKING/RECEIPT OF THAT ITEM. PLEASE KEEP THE TRACKING INFORMATION UNTIL YOUR RETURN HAS BEEN FULLY PROCESSED. ONCE RECEIVED, EXCHANGES WILL BE PROCESSED WITHIN 1-2 WEEKS.

TIMELINE

WE WILL HAPPILY ACCEPT ITEMS UP TO 14 DAYS AFTER THEY ARE DELIVERED TO YOU. ANY ITEMS RECEIVED AFTER THE 14 DAY EXCHANGE POLICY PERIOD WILL NOT BE ELIGIBLE FOR EXCHANGE. THEY WILL BE RETURNED TO SENDER AND NO EXCHANGES WILL BE ISSUED. OUR 14 DAY POLICY IS FIRM AND NO EXCEPTIONS WILL BE MADE.

CONDITIONS

PLEASE NOTE THAT ALL ITEMS MUST BE IN ORIGINAL CONDITION: UNWORN, UNDAMAGED, UNWASHED AND UNALTERED. ITEMS SHOULD BE FREE OF MARKS, MAKEUP, PERFUMES, DEODORANT, AND ANIMAL HAIR. ALL TAGS MUST REMAIN ATTACHED (IF APPLICABLE). IF AN ITEM IS INSPECTED AND DOES NOT MEET THESE CONDITIONS, WE WILL CONTACT YOU WITH YOUR OPTIONS.

DAMAGED ITEMS

IF AN ITEM IS FOUND TO BE DAMAGED UPON DELIVERY, WE MUST BE NOTIFIED WITHIN 24 HOURS OF RECEIPT. ITEMS CANNOT BE WORN OR WASHED WHEN CLAIMED AS DAMAGED. AFTER 24 HOURS, J&L DESIGNS BOUTIQUE AN NO LONGER BE HELD RESPONSIBLE. THIS 24 HOUR POLICY IS FIRM AND NO EXCEPTIONS WILL BE MADE. IF A DAMAGED OR INCORRECT ITEM IS RECEIVED, PLEASE EMAIL PHOTOS TO INFO@JANDLDESIGNSBOUTIQUE.COM. J&L DESIGNS BOUTIQUE WILL COVER THE COST OF USPS FIRST CLASS RETURN SHIPPING IN THE EVENT OF A DAMAGED OR WRONG ITEM BEING RECEIVED. J&L DESIGNS BUOTIQUE WILL SHIP A NEW UNDAMAGED, CORRECT ITEM AT NO EXTRA CHARGE.

EXCLUSIONS

ALL CLEARANCE, HOLIDAY SALE, SPECIAL PROMOTIONS, RUSH ORDERS, CUSTOMIZATIONS, UNDERGARMENTS INCLUDING BODY SUITS & FLASH SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE HONORED. NO EXCEPTIONS WILL BE MADE.

IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE REQUIRED TO PAY RETURN SHIPPING. INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY CHARGES IMPOSED BY YOUR COUNTRY’S CUSTOMS DEPARTMENT.